General & Brand Questions


Malaya Cosmetics is a Bristol-based indie beauty brand creating bold, inclusive, radiant makeup for everyone. Our mission: Glow your way – with high-performance products at accessible prices, designed for all skin tones and types.

Yes! All Malaya Cosmetics products are 100% cruelty-free (we never test on animals, and none of our suppliers do). Most of our range is vegan-friendly (no animal-derived ingredients like beeswax or carmine). Check individual product descriptions for confirmation, or email us for specifics.

We formulate with gentle, skin-loving ingredients and avoid common irritants where possible. Patch test recommended, especially for new users. If you have specific concerns (e.g., allergies), reach out before purchasing!

Shade Inclusivity & Matching

Browse our shade swatches on each product page. We offer a wide range for fair to deep tones. Not sure? Email helpdesk@malayacosmetics.co.uk with a description or selfie, we're happy to help personally.

We currently offer a full face sample bottle you can purchase on our site, this will give you a chance to match perfectly before buying a big bottle of product.

Ordering & Shipping

UK orders process in 1–2 business days and arrive in 2–3 working days (carriers vary). Free shipping over £30! See full details on our Delivery Information Page.

Not yet, we're focused on fast, reliable UK delivery. Watch this space for future expansions!

Yes! You'll get a tracking email once shipped, or check "Order History" in your account.

Returns & Refunds

We offer 30-day returns for unused/unopened products. Return for refund or exchange (buyer pays return postage unless faulty/damaged). Full details in our Refund & Returns Policy

Contact us within 14 days with photos and your order number, we'll sort a replacement or refund quickly.

Other

Yes, perfect for gifting that glow! Check our shop or email for custom options.

Head to our Prwithuspage page for influencer collabs and more.

Still have questions?


We're here, email helpdesk@malayacosmetics.co.uk or DM us on Instagram/TikTok/Facebook. Let's glow together! ✨